Effective Date: June 1, 2026

By placing an order — online, in person, or by phone — with STMA Printing, you agree to be bound by the following Terms and Conditions. Please read them carefully before submitting your order. STMA Printing reserves the right to update these terms at any time without prior notice.

1. Acceptance of Terms

Placing an order with STMA Printing — whether online, in person, or by phone — constitutes acceptance of these Terms and Conditions in their entirety. If you do not agree to these terms, please do not place an order. STMA Printing reserves the right to refuse service to anyone at its discretion.

2. Payment Policy

All orders — whether placed online, in person, or by phone — must be paid in full at the time the order is placed. Orders are not confirmed and will not be scheduled for production until full payment has been received and confirmed.

Accepted payment methods for in-person orders:

• Credit or debit card
• Cash
• Payment link (sent via email or text)
• Pay through account (STMA wholesale members only — active membership and valid proof of membership required; in-person orders only)

2.3 Phone Orders

For orders placed by phone, work will not begin until upfront payment has been received. A payment link will be sent to the customer. Production will be scheduled upon confirmation of payment.

2.4 STMA Member Accounts

Active STMA wholesale members with a valid account in good standing may be eligible to pay through their member account for in-person orders only. Proof of active membership must be presented at the time of the transaction. This payment method is not available for online orders. STMA Printing reserves the right to revoke account payment privileges at any time.

3. Pricing & Quotes

• All prices are subject to change without notice.
• Quotes provided by STMA Printing are valid for 30 days from the date of issuance. After 30 days, the quote will expire and a new quote must be requested, as pricing and availability may have changed. Upon receipt of full payment, the order status will be advanced from Quote/Draft to Order Confirmed, at which point STMA Printing will begin processing the order.
• Quoted prices do not include applicable taxes, rush fees, or shipping costs unless explicitly stated.
• STMA Printing reserves the right to adjust a quote if the final file specifications differ materially from those described at the time of quoting.

4. Turnaround Time

4.1 Standard Turnaround

Standard turnaround is broken into two stages:

• File Review & Approval: 2 to 3 business days from the time a file is received to prepare and send a proof for customer approval.
• Production: 1 to 2 business days from the time customer approval is received.

When a proof is sent to the customer for approval, the turnaround clock is paused and will resume only once approval has been received. Turnaround time does not include weekends, holidays, or time spent awaiting customer response.

4.2 Rush Orders

Rush production is available upon request, subject to capacity. Rush orders are completed within 1 to 2 business days. A rush fee will be applied to the order at the following rate:

• $15.00 minimum rush fee, OR 30% of the order subtotal — whichever is higher.

Rush orders must be confirmed with STMA Printing staff before placement. Rush availability is not guaranteed and is offered on a first-come, first-served basis. Rush fees are non-refundable once the order has been placed, except in the event that STMA Printing is unable to fulfill the order within the agreed rush timeframe, in which case the rush fee will be refunded in full. The base order amount remains non-refundable in such cases unless the order otherwise qualifies for a refund under Section 11.

4.3 Turnaround Disclaimer

Turnaround times are estimates and not guarantees. STMA Printing is not liable for delays caused by file issues, customer approval delays, equipment downtime, supplier delays, or circumstances beyond our control.

Please note that delays may occur during our promotional printing period, which begins on the 15th of each month and continues through the end of that month. We recommend placing time-sensitive orders before the 15th to avoid potential delays during this period.

5. File Submission & Artwork

5.1 File Requirements

Customers are responsible for submitting print-ready files that meet STMA Printing's file requirements. Recommended specifications include:

• PDF, AI, EPS, or high-resolution TIFF/JPEG formats
• Minimum resolution of 300 DPI at final print size
• All fonts embedded or converted to outlines
• Color mode: CMYK for best print accuracy
• Bleed of at least 0.125" where applicable

STMA Printing is not responsible for output quality issues resulting from low-resolution files, incorrect color modes, missing fonts, or improper file setup submitted by the customer.

5.2 File Review

STMA Printing will perform a basic preflight check on submitted files. If issues are identified, the customer will be notified. Production will not begin until the file has been confirmed as print-ready. STMA Printing does not perform design corrections as part of standard printing services unless design services have been separately arranged.

5.3 Color Accuracy

Colors displayed on screen may differ from final printed output due to variations between digital displays and printing processes. STMA Printing prints in CMYK and cannot guarantee an exact match to RGB or Pantone colors unless a color match service has been arranged. We are not responsible for color variations resulting from customer-supplied files.

5.4 AI-Generated Artwork

Customers submitting AI-generated images or artwork must be aware of the following limitations:

• AI-generated images are typically produced at low or inconsistent resolutions and may not meet the minimum 300 DPI requirement for high-quality print output.
• AI-generated files may not scale accurately to the requested print size and may result in blurry, pixelated, or distorted printed output.
• Customers must disclose at the time of order submission if any artwork is AI-generated. STMA Printing will flag potential quality concerns during the preflight review.
• STMA Printing is not responsible for unsatisfactory print quality resulting from AI-generated files. No reprints or refunds will be issued for quality issues attributable to AI-generated artwork.

5.5 Design Services

STMA Printing offers complimentary minor editing on qualifying orders. For purposes of this policy, minor editing is defined as any design work estimated to take less than 30 minutes to complete. The following terms and limitations apply:

• Free design applies to simple layout and text adjustments on existing templates or customer-provided content.
• Custom design work, logo creation, or complex multi-element layouts may be subject to a design fee.
• STMA Printing reserves the right to determine whether a request qualifies as minor editing or custom design work.
• Minor editing does not guarantee unlimited revisions. Additional revision rounds beyond what is reasonably included in the original quote may be billed at our standard design rate at STMA Printing's discretion.
• Design work is performed for the purpose of printing with STMA Printing. Files created by STMA Printing remain the property of STMA Printing unless the customer purchases the source files separately.
• Customer-submitted and STMA-created files are retained for up to 3 years from the date of the last associated order. Files older than 3 years will be permanently deleted without prior notice to the customer. Customers who wish to retain access to their source files beyond this period are encouraged to purchase them or maintain their own copies.

6. Approval & Proofing

For orders requiring customer approval before printing, a digital proof will be provided for review. The following conditions apply:

• Customers must review and approve their proof before production begins. The order will remain in Awaiting Approval status until a response is received.
• If approval is not received within 30 days of the proof being sent, the order status will be updated to No Response and the customer will be notified on that day that the order will be automatically canceled after 7 additional days if no communication is received. If no response is received within those 7 days, the order will be canceled and no refund will be issued for any payment already made.
• Once a proof has been approved by the customer, STMA Printing is not responsible for any errors in the approved file, including but not limited to spelling, grammar, layout, color, or design.
• Approval constitutes the customer's confirmation that the file is correct and ready to print. STMA Printing will proceed with production immediately upon approval, advancing the order to Ready to Print status.

7. Cancellations

The following cancellation terms apply based on the current order stage. Customers may submit a cancellation request at any stage prior to Ready to Print through the website or by contacting us through our website. The request will move the order to Cancel Requested status and will be reviewed by STMA Printing. The applicable fee will then be determined in accordance with the terms below:

• Orders in Quote/Draft or Order Confirmed status may be canceled without penalty. A full refund will be issued.
• Orders in Design Started or Awaiting Approval status may be canceled prior to customer approval and are subject to a cancellation fee at STMA Printing's discretion, based on the work already completed. Any cancellation fee will be retained by STMA Printing and the remaining balance will be refunded within 5 to 7 business days.
• Orders that have been approved by the customer and advanced to Ready to Print status or beyond may not be canceled under any circumstances.
• Rush orders in Design Started status or beyond may not be canceled once the rush has been confirmed and scheduled.
• STMA Printing reserves the right to cancel any order at its discretion and will provide a full refund if cancellation is initiated by STMA Printing.

8. Order Pickup & Abandoned Orders

• Customers will be notified when their order reaches Ready for Pickup status via email, phone, or text.
• Orders must be picked up within 30 days of the ready-for-pickup notification.
• Orders not picked up within 30 days will be considered abandoned and will be discarded. No refund will be issued for abandoned orders. Any PS Credits earned on an abandoned order will be forfeited and removed from the customer's account.
• If a new order is required after abandonment, it must be placed as a new order following all current policies and pricing.
• STMA Printing is not responsible for any loss, damage, or degradation of products left beyond the 30-day pickup window.

9. Delivery

• Delivery is available upon request and is not a standard or guaranteed service. It must be arranged by contacting STMA Printing through our website or at (737) 381-2357 before your order is placed.
• Delivery costs are the responsibility of the customer and will be added to the order in accordance with the quoted amount.
• STMA Printing is not responsible for delays, damage, or loss of items that occur during transit once the order has been handed to the carrier.
• Delivery timelines are estimated and are not guaranteed by STMA Printing.

10. PS Credits Program

STMA Printing offers a PS Credits loyalty program with the following terms:

• Customers earn 1% back in PS Credits on every dollar spent before tax, excluding shipping — that's $0.01 for every $1.00, credited to the nearest cent.
• Credits are added once the order reaches Completed status. If an order is subsequently canceled or disputed, the credits earned on it are reversed.
• Credits accumulate automatically and are tied to the customer's account.
• Credits may be applied at checkout at the customer's discretion.
• Credits have no cash value and cannot be transferred, sold, or redeemed for cash.
• STMA Printing reserves the right to modify, suspend, or terminate the credits program at any time without notice.
• Credits do not apply to rush fees, shipping costs, or taxes.
• PS Credits expire after 24 months of account inactivity. Inactivity is defined as no completed orders placed during that period. Expired credits are forfeited and cannot be reinstated.

11. Refunds & Reprints

STMA Printing takes quality seriously. If you believe your order was printed incorrectly due to a production error on our part, please contact us within 5 business days of pickup or delivery. The following conditions apply:

• Reprints or refunds are only available for errors caused by STMA Printing (e.g., incorrect color, wrong size, production defects).
• Reprints or refunds are not available for errors in customer-supplied files, including spelling, design, color, or layout mistakes approved by the customer.
• Claims must be accompanied by the original printed materials and the original order number.
• STMA Printing will determine, at its sole discretion, whether a reprint or refund is appropriate.
• No refunds will be issued for completed orders that meet the specifications of the approved proof.

12. Intellectual Property

• By submitting files for printing, the customer warrants that they are the legal owner of, or have obtained all necessary rights and permissions for, all artwork, logos, images, text, and other content submitted.
• The customer assumes full legal responsibility for any copyright, trademark, or intellectual property violations contained in submitted files.
• STMA Printing will not knowingly reproduce copyrighted or trademarked material without proper authorization. STMA Printing reserves the right to refuse any order that it believes may infringe on the intellectual property rights of a third party.
• STMA Printing retains no ownership rights over customer-supplied artwork or designs. Customer files are used solely for the purpose of fulfilling the order.
• STMA Printing may photograph completed work for portfolio or marketing purposes unless the customer explicitly requests otherwise in writing at the time of the order.

13. Prohibited Content

STMA Printing reserves the right to refuse to print any content that:

• Is defamatory, obscene, offensive, or violates any applicable law or regulation
• Promotes illegal activities or discrimination
• Infringes on any intellectual property or privacy rights
• Contains false or misleading information

STMA Printing is the sole judge of whether submitted content falls within these restrictions. Refusal to print prohibited content does not entitle the customer to a refund of any non-refundable fees already paid.

14. Limitation of Liability

• STMA Printing's total liability for any claim arising from an order shall not exceed the amount paid by the customer for the specific order giving rise to the claim.
• STMA Printing is not liable for any indirect, incidental, consequential, or special damages arising from the use of our products or services, including but not limited to lost profits, business interruption, or missed deadlines.
• STMA Printing is not responsible for errors in customer-approved proofs, customer-supplied artwork, or files that do not meet our submission specifications.
• STMA Printing does not guarantee that printed colors will exactly match digital proofs, screen displays, or Pantone color references.

15. Privacy

STMA Printing collects customer information solely for the purpose of processing orders, communicating about orders, and improving our services. We do not sell or share customer information with third parties except as required to fulfill orders (e.g., shipping carriers). Customer files and artwork are stored securely and are not shared without permission. Please refer to our Privacy Policy for full details.

16. Payment Pending Orders

Because STMA Printing's standard policy requires full payment at the time of order, a Payment Pending status is not a standard part of the order workflow. This status is used on a case-by-case basis at the sole discretion of STMA Printing (for example, in situations involving pre-approved arrangements or extenuating circumstances). Orders placed under a Payment Pending arrangement are not guaranteed to hold a production slot until payment has been received and confirmed. STMA Printing reserves the right to cancel any order in Payment Pending status that remains unpaid without further notice.

17. Disputes

If you have a concern or dispute regarding an order, we ask that you contact us directly before initiating a chargeback or dispute with your payment provider. The following terms apply:

• Disputes must be submitted in writing through our website with your order number and a description of the issue.
• STMA Printing will respond to all dispute submissions within 5 business days.
• STMA Printing reserves the right to document and contest any chargeback initiated without prior written notice to STMA Printing.

18. Indemnification

The customer agrees to indemnify, defend, and hold harmless STMA Printing, its owners, employees, contractors, and agents from and against any and all claims, damages, losses, liabilities, and expenses (including reasonable attorney's fees) arising out of or related to: (a) the content submitted by the customer for printing; (b) the customer's violation of any third-party intellectual property, privacy, or other rights; (c) the customer's breach of these Terms and Conditions; or (d) the customer's use of STMA Printing's products or services. This indemnification obligation survives the completion or cancellation of any order.

19. Governing Law & Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Texas. In the event of a dispute arising from these terms or from any order placed with STMA Printing, both parties agree to first attempt resolution through good-faith communication. If the dispute cannot be resolved through direct communication within 30 days, both parties agree to pursue mediation before initiating any formal legal proceedings. Any disputes that proceed to litigation shall be subject to the exclusive jurisdiction of the courts located in Bexar County, Texas.

20. Changes to These Terms

STMA Printing reserves the right to update or modify these Terms and Conditions at any time. Updates will be effective immediately upon posting to our website at stmaprinting.com. Continued use of our services after any such changes constitutes acceptance of the new terms. Customers are encouraged to review these terms periodically.

21. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

• STMA Printing
• 12054 Starcrest Drive, San Antonio, Texas 78247
• Phone: (737) 381-2357
• Website: stmaprinting.com

Last Updated: July 28, 2026  |  STMA Printing  |  San Antonio, Texas